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If you’re experiencing technical or account-related issues with your PlayStation or PlayStation Network, official PlayStation Support is available to help. They can provide targeted assistance and helpful troubleshooting tools.
PSN Customer Service: All contact options at a glance
The best way to contact PSN Customer Service is via the contact form, by email, or via live chat.
You can find the contact details and all support options on the official PlayStation support page:
- playstation.com/en-us/support.
- Please note: For specific issues (e.g., account security, refunds, technical errors), please use the contact form on the support page. This is the only way to ensure that your issue is handled correctly and quickly.
- For general inquiries, please send an email to [email protected].
- Live chat is also available via the official PlayStation support page. First, select your issue. You will then be guided step by step through the support options.
- Once you have selected the appropriate topic and entered your details, you can start the live chat with a support representative Monday through Friday from 10:00 a.m. to 6:30 p.m.
- Although the PlayStation hotline is no longer actively offered on the company website, it can still be reached at 06102 / 771 3001 (as of May 2025).
- In addition, an online assistant is available to help you troubleshoot problems and provide step-by-step solutions for many common issues.
- Tip: The support page also includes an extensive FAQ section that answers frequently asked questions on various topics related to PlayStation and the PlayStation Network.
