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There are many different ways to contact Samsung Customer Service. We have listed the most important contact options for you below.
Samsung Customer Service: All Contact Options
All contact details can be found on the Samsung website. The most important information is listed here:
- The postal address is: Samsung Electronics GmbH, Am Kronberger Hang 6, 65824 Schwalbach/Taunus.
- You can reach the Samsung hotline at 06196 7755577.
- The hotline also has the following toll-free number: 0800 7267864.
- The shop hotline can be reached at 06196 7755511.
- The accessories service is available at 06196 9340209.
- The fax number is 06196 7755520.
- The hotline for medical technology can be reached at 06196 93402460.
- Alternatively, you can also contact customer service via live chat. Select from the three topic blocks and wait until an employee starts the chat.
- If you would like to express praise or criticism, there is also a form for this.
- The Samsung customer hotline is usually available Monday through Saturday from 8:00 a.m. to 9:00 p.m. and Sunday from 9:00 a.m. to 5:00 p.m. During periods of high call volume, you may experience longer wait times.
- Tip: When you call, always have your device’s model number and, if available, its serial number ready. The date of purchase and proof of purchase can also help us process your request as quickly as possible. Include a detailed description of the error or, if necessary, photos/videos to illustrate the problem.
Additional contact options and special services
In addition to telephone, email, and chat, Samsung offers other ways to contact customer service. There are also various additional support options to provide customers with the best possible assistance:
- Samsung Members app: In the app, you can submit support requests directly, send error reports, and receive useful tips on device maintenance.
- Social media: Support can also respond to customer inquiries via Facebook (@SamsungDE), X (Twitter), and Instagram.
- Callback service: You can arrange a free callback from customer service via the website. This is particularly useful if you don’t have time to wait in long queues.
- Remote service: With your consent, a Samsung technician can access your device remotely and help you troubleshoot the problem directly.
- Repair status query: You can check online at any time to see where your device is and how far along the repair process is.
- Appointment booking at the Customer Service Plaza: In larger cities, you can book an appointment at the service center via the website to have your device checked or repaired directly.
