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If you encounter any issues with the eBay online platform, it is best to contact them directly via the help section on the website.
Contacting eBay customer service – your options
If you need assistance with eBay, there is no longer a general contact email address or standard form. The best way to get in touch is via the eBay help page, which already covers many topics and solutions to problems.
- There you will find step-by-step instructions and information on buyer protection, returns, payments, and account settings.
- Depending on your issue, eBay provides special contact forms that you can access via the topic-specific help pages to get in touch with the appropriate support team directly. Search for your problem on the help page mentioned above and, in the best case, you will find a corresponding form there. If not, it is not possible to contact them about this issue.
- The situation is similar with the hotline. You can find out whether your issue can be resolved by phone on the respective help page.
- If you have received a spam email imitating eBay, forward it unchanged to [email protected].
Contact eBay via social media
Another alternative is support via social media, which often provides written help more quickly.
- On Facebook, you can contact @eBay.com, on X, contact @eBay.
- These channels are suitable for clarifying short questions or obtaining information about problems with purchases or sales.
