Fixing HDCP errors: How to do it

You want to stream a series or a movie, but your TV displays an HDCP error. This can often be fixed with a few simple steps.

How to fix an HDCP error

An HDCP error is displayed when one of your devices is unable to play protected content (copy protection and digital rights management). You can follow a few simple steps to fix this error.

• HDCP 2.2 is currently the standard and is required for true 4K television. Older devices usually support HDCP 1.4.

• HDCP (High-bandwidth Digital Content Protection) errors often have simple causes that can be easily resolved.

• Streaming services such as Netflix, Disney, Paramount, and Amazon are also aware of this issue. If you are unable to stream a specific title, it is best to report the problem.

• Before doing so, you should check whether the problem occurs with one title or several. If it is a recurring error, it is probably a hardware problem.

• Put all devices into sleep or standby mode, disconnect them from the power supply and disconnect all cables. Leave the device in this state for at least 15 seconds, then reconnect the cables and restart the devices.

• Sometimes it can also help to check your devices for updates, as manufacturers use these to integrate new features. Such updates also help with security.

• You may also find an option in your device’s settings to adjust the use of HDCP so that it works in the future.

• If nothing works, there are converters from digital to analog, but these are illegal and may result in copyright infringement. In addition, the quality of the converted signal is often significantly worse.

HDCP error due to cable

If you are not only getting an HDCP error with a specific program, then it is probably due to the hardware, because the copy protection does not appear to be decrypted. Especially with high resolutions (4K), the cable may be the cause and you should get an HDCP 2.2-compatible HDMI cable. First, check the cable connection.

• Make sure you are using an HDMI cable. These are easily recognizable by their special shape (see image). They are also usually labeled on the device. The current standard is HDMI 2.1a. This should also work with HDCP 2.2.

• Connect the device directly to the TV with the cable, as with Apple TV, or use the TV stick.

• Swap the ends of the HDMI cable or try a different cable.

• Connect your device to a different HDMI port on the TV, if possible.

• If possible, try a different TV or monitor.

• If the error does not occur on another device, your TV may be defective.