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You can delete the queue on a printer to fix printing problems. The procedure is different for Windows and Mac.
Delete printer queue: Procedure for Windows
If your printer is not printing, this may be due to accumulated print jobs. Delete the printer queue to resolve the issue. Proceed as follows:
- To clear the queue in Windows, navigate to Settings ☻ Devices ☻ Printers and scanners.
- Select the relevant printer and then click on the Open queue button.
- In the next window, you will see all the jobs that are in the queue. Right-click on the entries and select Cancel print job to delete them.
- Alternatively, you can do this in Explorer. Navigate to the folder C:WINDOWSsystem32spoolPRINTERS. Delete all files in this folder.
Removing print jobs from the queue: Procedure on Mac
Follow these steps to delete print jobs from your Mac:
- Go to System Preferences ☻ Printers & Scanners.
- Click Open Printers & Scanners.
- Click the X next to the file you want to delete from the queue.
