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There are many reasons to file a complaint with Lufthansa, whether due to delays, baggage problems, or poor service. Fortunately, it’s easy to do with just a few clicks.
Submit a complaint to Lufthansa – via online form
Lufthansa has created a convenient way to submit complaints. It’s easy to do using the online form. If you are affected by flight irregularities, you can also use this form directly.
- First, open the Lufthansa website.
- Scroll down to the bottom of the page and click on Help & Contact in the Customer Service section.
- You can now log in with your travel details or select from the overview of frequently searched topics and questions. If you cannot find your problem, please use the feedback form.
- You will also find the item “Provide feedback on your trip” in the overview. Please have your full name, email address, and the region in which you live ready. If available, you can also log in with your Lufthansa ID, under which your data is already stored.
- Before sending feedback or a message, please check whether you can or even need to upload any relevant attachments. This could be a photo as proof of a delay, for example.
You can also contact Lufthansa Customer Service
If you do not wish to use any of the forms, you can also contact support via other channels.
- By email: Send an email with your request to [email protected]. Don’t forget to include any attachments that could help with your problem.
- By mail: It is also possible to send your feedback by letter. Lufthansa has listed all the addresses worldwide to which you can write on its website.
- By chat: You can use the Lufthansa chatbot to ask short questions.
- By phone: Lufthansa kindly requests that you call them if you have any concerns about upcoming trips. The number for this is: +49 (0) 69 86 799 799. If your concern is not directly related to a booking, please call +49 69 86 799 699.
- If you have any further questions, please consult this help page to see if your issue has already been discussed here.
