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AEG Customer Service can help you with any questions or problems you may have regarding your household appliances. We have compiled the most important contact details and the hotline number for you so that you can get help quickly and easily.
How to contact AEG: all contact details and numbers
If you have any questions about AEG appliances, you can contact the company’s support team directly. AEG’s customer service has received several awards in the past. How to contact support:
- AEG is backed by Electrolux Hausgeräte GmbH. You can contact the company in writing at the following address: Electrolux Hausgeräte GmbH, Fürther Straße 246, 90429 Nuremberg.
- You can reach AEG customer service for large appliances by phone from Monday to Friday between 8:00 a.m. and 6:00 p.m. Large appliances include, for example, AEG washing machines. The chargeable telephone number is 0911 323 2110. You can also contact them by fax on 0180 580 41 41.
- You can also ask questions about small appliances by calling the chargeable number 0911 323 2525. This also includes mobile air conditioners and air purifiers. The hotline is also available Monday through Friday between 8:00 a.m. and 6:00 p.m. You can reach this service team by email at [email protected].
- You can use the contact form to reach the company by email at any time and, for example, request a repair. You can also contact them via WhatsApp. Here you will receive answers between Monday and Friday from 9:00 a.m. to 5:00 p.m.
- Many questions are also answered on the AEG support page. It is therefore worth taking a look at the help section before submitting a request.
- Good to know: If you have any questions about home technology products, please call 05531 702 111. The hotline is available Monday through Thursday from 7:15 a.m. to 6:00 p.m. and Friday from 7:15 a.m. to 5:00 p.m. The company responsible for this is Stiebel Eltron, which you can also contact by email at [email protected].
- Tip: If you only need AEG spare parts, there are good options for ordering them online.
- Did you know? AEG received multiple awards for excellent customer service in 2024 and 2025.
