“Volksbank Your VR-SecureGo is expiring”: How to respond to the fraudulent text message

If you receive a text message with ‘[Volksbank] Your VR-SecureGo is expiring,’ it is most likely a dangerous scam.

“[Volksbank] Your VR-SecureGo is expiring”: Purpose of the fraudulent text message

If you receive a text message with the content “[Volksbank] Your VR-SecureGo is expiring,” it is a smishing attempt. The fraudsters use this system to gain access to your VR SecureGo plus data.

• The message also indicates that the fraudsters probably already have partial access to your account. The link provides the necessary data to gain full access to VR-SecureGo.

• Access to the VR-SecureGo plus app cannot expire. However, if the fraudsters have your access data, they can transfer the app with your information to another mobile device.

• After that, the fraudsters will often delete your access to the VR-SecureGo app, and only the other mobile phone will be able to log in. It will then be easy for them to withdraw money from your account.

• Note: This problem often occurs if you are using an outdated version of the app. This makes it easier for fraudsters to access your data.

“[Volksbank] Your VR-SecureGo is expiring”: What now?

If you have received the fraudulent text message “[Volksbank] Your VR-SecureGo is expiring,” you should act as quickly as possible. In serious cases, the fraudsters already have access to your account.

• Never open a link in a text message unless you requested it yourself from Raiffeisen-Volksbank eG. The bank never sends such links. This also applies to emails.

• It is important that you immediately block your cards and access to online banking. VR-Bank offers a support page that you can use for this purpose.

• It contains the necessary emergency numbers that you can use to initiate the blocking. All you have to do is select your branch and you will be redirected to the website with the emergency numbers.

• It may also be helpful to report the spam text messages to the Federal Network Agency. To do this, simply use the online form. The more information you provide, the more successful the investigation of the possible fraud case will be.