1
If you want to refuse a DHL parcel, you must either wait for the postman or click through the parcel delivery process online.
Refusing a DHL delivery: In person or online
For just under a year now, DHL has been making it easier for its customers to refuse parcels. What used to be possible only face-to-face with the parcel carrier can now also be done digitally.
- Anyone who didn’t want to accept a DHL parcel would previously simply let the friendly courier know, who was already standing at their front door. So simple, so good.
- However, the problem used to arise at the very latest when you were unable to accept or refuse the delivery in person. As soon as you were not at home, the parcel carrier would leave the parcel at a designated collection point, with a neighbour or at a collection centre. Mission accomplished, parcel delivered. It wasn’t possible to refuse a parcel whilst away.
- The digital refusal of delivery is therefore a real blessing. Because you definitely don’t need to be at home to do this.
- To refuse delivery online, go to your parcel tracking page and select the menu item ‘Not at home?’. Then click on the ‘Refuse delivery’ option.
- The same procedure can also be carried out via the DHL ‘Post & DHL’ app, where you also click on the ‘Not at home?’ option in the parcel overview.
- No costs are incurred when refusing delivery, provided the parcel is returned to the sender and does not end up lost in a warehouse somewhere. Some online retailers also include clear information in their terms and conditions or cancellation policies as to whether you will incur additional costs if you refuse to accept a parcel.
Exceptions to refusing delivery with DHL
As is so often the case, there are also exceptions to the rule with DHL. There are some parcels that you cannot refuse online. Others you might not even want to have refused.
- You cannot use the digital refusal of delivery for all parcels. Retailers often send small and low-value goods as standard post, which is delivered by the postman rather than a DHL courier. These parcels cannot be refused online.
- If you send parcels yourself and wish to prevent the recipient from using the digital refusal of delivery for your parcels, you can have yourself added to a so-called DHL blacklist. To do this, you will need your customer number (EKP) and should contact DHL’s customer service.
