Alternate: How Reputable Is This Online Store?

How reputable is Alternate

Before ordering from an unfamiliar online store, it never hurts to read reviews and check its reputation. With the electronics store Alternate, you have nothing to worry about.

• Alternate sells products in the areas of PCs, gaming, TV & audio, smartphones, home goods, tools, and more. The product range includes many well-known manufacturers as well as its own products, mainly for computers.
• Alternate also offers a in-store experience in Linden, where customers can visit the stores . However, customers complain that many items are offered exclusively via shipping and that direct in-store availability is decreasing.
• A customer service is also available to answer questions and help with any issues.
• With the option to use PayPal, your purchases are also protected. Payment via Klarna, Apple Pay, or Visa is also possible. Alternate now also offers real-time bank transfers.
• On its website, Alternate advertises that it is an authorized partner of more than 62 brands. The authorization was carried out by the TÜV Saarland Group. The EHI seal is also present.
• A look at Trustpilot shows: With a rating of 4.2 out of 5 stars, the online store is also well-received by customers. Criticisms include delivery times taking longer than a day and customer service being difficult to reach. The delivery times originally communicated by Alternate are frequently exceeded in practice, and many buyers report multiple delays in delivery dates. Customer support often responds only with standard text messages and is difficult to reach directly, a fact that continues to be regularly criticized in current reviews on Trustpilot and idealo in 2025. 
• Overall, Alternate remains a reputable company, but service quality and delivery times are worse in 2025 than they used to be. Customers with high service expectations should be prepared for longer delivery times and complicated customer service, as current reviews confirm.