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If the error code 5004 occurs with Amazon Prime, it’s not a big problem. We explain how you can fix this error and avoid it here.
Amazon Prime error code 5004 – how to solve the problem
If you are experiencing Amazon Prime Video error code 5004, it is very likely that your login details are incorrect.
- Make sure your email address and password are correct as you entered them when you signed up. The login details for Prime Video are the same as for your Amazon account.
- If you do not remember your password, you can reset it at Amazon using the “Forgotten password” function. You will then receive an email which you can use to change the password.
- It is best to make a note of your password and store it in a safe place. Alternatively, you can also use a password manager.
