On Temu, you can view a clear overview of all the orders you’ve placed upon request. You can find all the information about your purchases in your account.
Temu – How to Find Your Orders
To view your orders on Temu, you must first log in to your account with the online retailer. In the app, follow these steps:
- Open the Temu app and log in to your account.
- Tap the “You” (Profile) tab in the bottom-right corner.
- Select the “Your Orders” option.
- You’ll now see an overview of all your orders—from pending to completed orders.
View orders in your browser
If you want to view your orders in your browser, you can do so in just a few steps:
- Go to the Temu website and log in with your credentials.
- Click on your profile picture or name in the top right corner to access the account menu.
- Select “Orders and Account” .
- Under “Your Orders” you’ll find a complete overview of all your orders.
Order Status at Temu
Your order overview displays various statuses that reflect the current status of your order:
- Pending / In Progress: The order has been placed but is still being processed or prepared for shipment.
- Shipped: The items have been handed over to the shipping carrier.
- In Transit: The package is on its way to your shipping address.
- Delivered: The order has been successfully delivered to you.
- Canceled / Refunded: The order was either canceled or the purchase price was refunded if you initiated a return with Temu.
Temu Shipment Tracking
For shipped items, you’ll see one or more tracking numbers, especially if your order is shipped by multiple sellers. Each tracking number is linked to the corresponding package. Here’s how to track your shipments:
- Click on the displayed tracking number to open the current tracking page with the respective shipping provider.
- If there are multiple packages, you can view the tracking information for each package separately, so you can see exactly where each package is and when it is expected to arrive.
Tips for Troubleshooting Order Issues
If you encounter any issues with your order on Temu, in most cases you can take action quickly and find a solution.
- Missing Orders: If orders aren’t showing up in your account, check to make sure you’re logged in to the correct account. Sometimes it can help to log out and log back in.
- Didn’t receive an order confirmation: Check your spam or junk mail folder. If the confirmation is still missing, you can contact Temu customer support.
- Tracking issues: If tracking information is delayed or cannot be found, it’s worth following up.
