eDreams: Contact details and helpline

eDreams: How to contact the helpline

At eDreams, you can submit enquiries both in writing and by telephone. You can choose between the helpline, email, the contact form, post and Facebook chat. Here’s how to contact eDreams via each channel:

1. Telephone: You can contact eDreams support by telephone on 030 52002073. You can call Monday to Friday from 8 am to 4.30 pm, and at weekends and on public holidays between 10 am and 4.45 pm. From abroad, you can contact eDreams support on +49 30 52002073; please note that higher charges apply for international calls. Alternatively, the live chat service is also available in English.
2. Email: As a customer, you can also contact [email protected] by email to describe your enquiry in writing. Tip: Many questions can also be resolved via the eDreams Help Centre, where you can search for various help articles and, ideally, find a solution to your problem yourself.
3. Contact form: Alternatively, you can use the eDreams contact form. Here, you can enter your booking reference directly and specify the reason for contacting us. You also have the option to select the language of support and describe your enquiry in detail. It is best to have your booking reference to hand.
4. Postal mail: You can contact eDreams by post at the following address: eDreams – Vacaciones eDreams S.L., Büschstraße 12, 20354 Hamburg.
5. Chat: You can also contact eDreams round the clock via the Facebook chatbot. This service is available in German, English and French, as well as in Italian and Spanish. It is also possible to contact the eDreams team via private message on Facebook.