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If you want to reach the H&M hotline to ask a question or resolve an issue, all you need is the right number. There are also other ways to contact customer service.
How to reach the H&M hotline
H&M is one of the largest clothing companies and offers customer service that you can reach via the hotline or online. When contacting them, have information such as your order number or customer number ready to receive prompt assistance.
- Phone: You can reach the H&M hotline at 0800 – 66 55 900 toll-free from Germany.
- Customer service is available Monday through Friday from 8:00 a.m. to 9:00 p.m. You can also reach the H&M hotline on weekends, Saturdays and Sundays, from 9:00 a.m. to 5:00 p.m.
- Chat: In addition to the traditional phone service, you also have the option to chat with a representative. Visit the H&M website, and a small window will open automatically for this purpose.
- Email: If you don’t want to call or chat, there is another way to contact us: Send your inquiry via email to “[email protected]”
- No matter how you contact H&M—have some information ready, such as an order number or your customer number, so we can assist you quickly.
Cancel orders online yourself
At H&M, customers can cancel their orders for items that haven’t yet been shipped themselves online without having to contact customer service. Here’s how it works:
- Log in to your H&M customer account on the website. Check the current order status under “My Orders” or “My H&M.” If the items have the status “Items not yet delivered,” you can set the quantity to 0 to initiate the cancellation.
- The cancellation must be confirmed by clicking “Apply.” If the items have already been shipped, online cancellation is no longer possible. In this case, the delivery can be returned upon receipt or refused.
H&M offers a 28-day return period after receipt of the goods.
- If cancellation is no longer possible online, you only need to contact customer service if you have questions or encounter problems with the return. Normally, the processing of the cancellation and return is largely automated via the customer account.
- In addition, H&M offers free returns for members known as “Plus Members,” while non-members generally pay a return fee of 1.99 euros, unless the items are returned to a store (not possible for all items). No reason for cancellation needs to be provided, but the merchandise must be unused and undamaged.
- This process allows customers to handle cancellations largely on their own online without having to contact customer service directly.
