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If your Telekom WLAN does not work, there are many possible causes. There are several possible solutions to the problem.
Telekom WLAN doesn’t work: Problems with the network devices
Often, a missing Telekom WLAN is a problem with the router or other network devices.
- In this case, it helps if you restart the router, Powerline adapter or repeater. This will resolve a possible connection loss and re-establish the network.
- It is also possible that the power or mains cable has been accidentally removed. Plug it back in to allow the connection to be established.
- Telecom routers are equipped with a Wi-Fi button. Press this to start the WLAN connection again.
- It is rarely necessary to update the router. To do this, open the router menu and navigate to the settings. Under the firmware updates, you can search for, download and install new updates.
Other causes for Telekom WLAN problems
The Telekom router is not the only cause of WLAN problems. The following points will help to restore the WLAN connection:
- Server overloads or updates can cause Internet problems that also affect the WLAN connection. In this case, you can only wait until the servers are stable again.
- Telecom offers home network diagnostics as a free service for this purpose. It is recommended if you frequently have to deal with Internet dropouts.
- Cable faults, router defects or damage to the network components in the house are also possible. They also paralyse the WLAN connection. In this case, you must contact a telecom technician.
