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Receiving an Amazon letter in the mail can certainly be unsettling. It makes sense to take a closer look at it. After all, there are many scams circulating that can cause harm.
Amazon letter: What you should know about it
It is not uncommon for Amazon customers to receive a letter containing, for example, a payment request. This may very well be genuine, especially if it comes from Arvato Payment Solutions GmbH, Amazon, Riverty Services GmbH, or Paigo.
- If you receive a letter at home, check exactly what amount is being requested. Then check your Amazon account to see if you recently ordered a product with that exact value.
- Also check whether you have already transferred the money. If not, you have likely forgotten to do so and should make the payment.
- Amazon letters now also contain information regarding account verifications, identity verification, or changes to the terms of use. Such letters are not always associated with a payment request. Therefore, you should first remain calm and check everything carefully.
- Genuine Amazon letters contain distinctive features such as customer data, order numbers, and contact information. However, sensitive data such as passwords, TANs, or full credit card numbers are never communicated in plain text via mail, but always in encrypted form.
- Sender addresses or logos in scam letters often contain minor errors. Pay attention to this and compare the letter with your records and the information in Amazon’s online customer portal, where you can log in.
- However, if you receive an invoice for a product you never ordered, you need to take action. In this case, either your account or your data has been misused, or you are holding a fake letter in your hands.
How to Respond Correctly to Mail from Amazon
To avoid falling into a trap, you should know how to respond correctly when you receive a letter from Amazon.
- In any case, it makes sense to contact Amazon Support and ask whether this letter is genuine, unless you have already determined this yourself by comparing it.
- Contact Amazon exclusively through their official channels.&
nbsp;Do not use any phone numbers or links provided in the letter before verifying their authenticity.
- Support will be able to tell you what to do. The fastest way is to contact them by phone. If in doubt, you can also check whether the letter is authentic via the Amazon app or the Message Center in your Amazon account.
- If it turns out to be a scam, contact the police and file a report of identity theft.
- This way, you can ensure that you won’t be held responsible if someone places orders in your name.
