Contact PayPal customer service – here’s how

If you are experiencing problems with your PayPal account, it is best to contact customer service immediately. You can reach the service team in various ways.

Contact PayPal customer service with your user account

If you notice any unusual activity on your PayPal account or suddenly lose access to your account, you should act quickly and contact PayPal customer service. There are several ways to do this:

• If you can still log in to your account, you can obtain a one-time code that will allow customer service to identify you more quickly on the phone.

• You can reach PayPal customer service by phone at +49-069-945189832. Depending on your phone provider, charges may apply.

• Alternatively, you can call this toll-free number from a local landline: 0800 723 4500. This number can also be reached from mobile networks and is therefore the best option if you are calling from your smartphone.

• If you are calling from abroad, please use the number +49 69 945189832 instead. Charges may also apply.

• All numbers are available Monday through Saturday between 9:00 a.m. and 7:30 p.m.

• PayPal Assistant: If you would prefer to ask your question in writing, you can use the message function. PayPal provides an AI chatbot that will try to help you with any questions or problems you may have.

• If necessary, your message will be forwarded to a real employee.

• Another useful place to go if you have problems is the PayPal Help Center, which provides answers to various questions and video tutorials. Once you are logged in, you will receive personalized help on the page and be guided step by step to the best way to contact PayPal.

• PayPal app: If you would like to contact PayPal via the app on your smartphone, tap on your profile photo ☻ My messages ☻ Ask the PayPal Assistant and send your message.

Contact PayPal customer service without a PayPal account

You can also contact PayPal if you are not a customer or cannot currently access your customer data. However, some contact options will not be available.

• Phone: You can also reach PayPal support by phone without a user account by calling the same numbers as private customers of the provider. However, you will not receive a one-time code that allows you to verify your identity more quickly.

• You can reach PayPal Monday through Saturday from 9:00 a.m. to 7:30 p.m. at +49-069-945189832 (charges may apply).

• The toll-free number 0800 723 4500 is available from local landlines. You can also reach this number via your mobile network.

• If you are abroad, dial +49 69 945189832 (charges may apply).

• Even without registering, you can access the PayPal Help Center and find answers to frequently asked questions and problems.

• If you have received a suspicious email (e.g., phishing), you can forward it to [email protected].

• For legal inquiries, you can also send an email to PayPal at [email protected].