4
If you’re unable to sign in to Apple TV, this is usually due to a lack of connection to the server. We’ll show you how to resolve the issue.
Unable to sign in to Apple TV – what should you do?
If you can’t sign in to Apple TV, there may be various reasons for this. These solutions may help:
- First, check your internet connection. Check whether you can access the internet using another device on the same Wi-Fi network. If not, we can help you further in our article “Wi-Fi isn’t working”.
- On your Apple TV, go to the “Settings” menu, then “Network”, to check whether the device is connected to the Wi-Fi network. Switch your router off and on again to reset the connection.
- Next, make sure the date and time are set correctly. To do this, go to “Settings” – “General” – “Date & Time”.
- Also check that the software is up to date. To do this, go to “Settings” – “System” – “Software Updates” – “Update Software”.
- Check here to see if there is a fault with Apple’s servers. If this is the case, the only thing to do is wait. The problem is usually resolved within a short time.
- Restart your Apple TV. If that doesn’t help, reset the device to its factory settings and set it up again.
