519
If you don’t get any sound on Skype when you receive new messages or you can’t hear the voice of the person you’re talking to, there could be several reasons for this. There’s a solution for every problem
No sound on Skype: first steps to help yourself
Before you look for the problem on Skype, you should check the following things:
- First check if the sound is not working in general or only in Skype. If the problem only occurs with Skype, there are other possible solutions.
- Your conversation partner may have muted their microphone or it may not be recognised correctly by Skype. To find out how the person you are talking to activates their microphone or how you activate your speakers, see the following chapters.
Enable speakers in Windows
You may have simply muted your speaker under Windows:
- Click on the speaker icon at the bottom right of the taskbar and drag the slider to at least 30 percent.
- An incorrect playback device may also be selected. Click on the current output method (see picture) and try a different device.
Enable speakers in Skype options
The wrong playback device may also be stored in Skype:
- Open Skype and click on the menu button in the top left-hand corner and select “Settings”.
- A new window will open where you select the category “Audio and Video” on the left side.
- Under “Loudspeaker”, select the loudspeaker in the list that is responsible for the sound output (see picture). Many computers have several selection options here, but usually only one works.
- Just try out all available speakers one after the other and click on the “Audiotest” button.
- Once you have found the loudspeaker that emits a signal, drag the slider to at least 5.
