Facebook customer service: How to get in touch

Facebook also has a kind of customer service that you can contact. There are various ways to get in touch with Facebook

Facebook customer service: General questions

Using a particular app can sometimes lead to unforeseen problems. Although many problems can be solved quickly, you first need an idea of how to proceed. Less common problems can also occur from time to time, but they need to be solved in the same way.

• You want to block your account: If you want to block or deactivate your account, which can be motivated by various reasons, you can also fill out a form to help you. There are also forms for other and more specific cases, for example there are forms for topics such as “Notification of a convicted sex offender”
• Your account has been blocked by mistake: If you have lost access to your account, have been involuntarily locked out of your account so to speak, there is a remedy for this as well. Accounts are blocked on Facebook if, for example, content is posted that violates the Facebook terms of use, if a false name is used or if repeated actions are carried out that violate the Facebook community standards and are therefore not permitted.
• You want to delete your account: If you want to delete your account because you no longer use Facebook, you can also do this using a form.
• You would like to memorialize the account of a family member or friend: If a loved one has passed away who had an account on Facebook, it can be placed in memorial status. You will also need a form for this; you cannot contact an employee directly. If you do not want the profile to be memorialized, you can also request that the account be deleted
• Questions about games: If you have a fairly simple question, you can usually find the answer in the help section provided by Facebook. If the question is more far-reaching, you should contact the provider of the game in order to obtain an adequate solution.