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When terminating your NetCologne DSL contract, the first thing to do, as with almost all contracts, is to observe the notice period on time. In addition, you must adhere to the agreed form of termination. What else you should pay attention to is summarised in this practical tip.
Cancel your DSL contract with NetCologne – this is what you should consider
As with all other contracts, it is important when terminating the DSL contract with NetCologne that you observe the contractually agreed period of notice. If you miss the deadline, the contract with NetCologne will be automatically extended.
- Depending on the type of contract, the period of notice is three months to the end of your DSL contract. You can find out exactly what conditions apply to you in your contract.
- Alternatively, log in to your NetCologne account. You will also find your contract conditions there.
- If you are unsure about your cancellation period, please enquire about it via the contact form. Alternatively, ask NetCologne’s customer service for.
- Under certain circumstances, you can assert a so-called special right of termination. However, this only applies if you move and NetCologne is not available at the new place of residence.
- If you have any questions, please call the service hotline at 0221-2222 800. NetCologne’s customer service is available around the clock.
- If you terminate your NetCologne contract via e-mail, please send it to the e-mail address info@netcologne.de.
- If you prefer the conventional way by post, please send your notice of termination to NetCologne, Am Coloneum 9 in 50829 Köln.
- Important: No matter how you submit your cancellation to NetCologne, you will receive a written confirmation in any case. If you do not receive this within the next few days, you should ask immediately.
NetCologne DSL contract – how to cancel correctly
It is very important to terminate your contract with NetCologne in writing. There are four options available to you: Via e-mail, by post, via contact form or via subscription alert.
