If you have any problems with your Lebara prepaid SIM card, you should contact customer service. To do this, you can choose between several options.

Lebara customer service: Hotline and contact details

The contact section of the official Lebara website lists various ways to get in touch with customer service. One option is to chat with a member of staff.

• Customer service can be reached by phone daily between 9 a.m. and 7 p.m.
• If you want to contact support by phone, dial 5588 when calling from your Lebara phone. The call costs 15 cents.
• For a call from abroad or from another network, this number applies +49 (0) 211 31051 0199. How much the call costs depend on the respective telephone provider.
• You can reach Customer Service by e-mail at kontakt@lebara.com.
• Postally you can reach Lebara at the following address: Lebara Germany Ltd, Zollhof 17, 40221 Düsseldorf.
• Support requests are also handled via social media channels. For example, you can write a message on Facebook. You can also contact us via Twitter.
• For the time being, Lebara uses the Telekom network. In the summer of 2022, however, Lebara will switch to the Telefonica network. However, this will not change the contact options.