You can only contact the Avira Hotline if you own a paid Avira product. You can easily reach support.
Avira: Contact the Customer Hotline by Phone
Note: If you are using a free version of Avira, you unfortunately cannot use phone support. In this case, please contact the Avira Help Forum.
- There are different hotlines for phone support. Depending on whether you use Avira for personal or business purposes, a different team will be responsible for assisting you.
- Open the following Avira website and look for the “Contact Avira” section further down. Select whether you are a private user or a business.
- You will then be redirected to the login page. Enter your login credentials here, and the appropriate phone number for phone support will be displayed.
- A direct phone number for telephone support (for a callback within a specific time window) is +44 808 501 5123, available Monday through Friday, 8 a.m. to 11 a.m. GMT.
- For further assistance or other contact options, Avira also offers email, live chat, a contact form, and an extensive knowledge base.
Why is phone support only available to paying Avira customers?
Avira’s phone support is only available to paying customers because this service is offered as a premium feature funded by the cost of the product. Free versions do not receive phone support, but only access to forums and other free resources.
- This is because phone support is labor-intensive and costly, and Avira provides it exclusively to customers who have paid for a subscription or product. This allows Avira to ensure that resources are used efficiently and that paying customers receive priority support.
- Additionally, through their subscriptions, paying customers enable the funding of advanced support services such as telephone consultation, which is not possible with free products. Other premium features and services reserved for paying customers are also part of this distinction.
- In short: Phone support is a costly service that Avira provides exclusively to paying customers as an added value, while users of the free version must rely on other forms of support.
Contacting the Avira Hotline as a Private Customer Without a Premium Subscription
As a private customer without a Premium subscription, you unfortunately cannot contact the Avira Hotline directly for telephone support, as this service is, according to Avira, reserved exclusively for paying customers with a paid product.
- For users of the free version, other support options are available instead, such as the Avira Help Forum and the comprehensive online support database.
- If telephone contact is still necessary, you can call support at +44 808 501 5123. There, you can schedule a callback, though this is typically part of the support provided to paying customers and is only available on weekdays between 8 a.m. and 11 a.m.
- Additionally, you can reach support via a contact form or by email to receive assistance.
Have these documents ready
Before calling the Avira hotline, you should have the following documents ready to ensure quick and efficient processing:
- Proof of purchase or license key for the Avira product to verify your account and product license.
- Username or email address associated with your Avira account.
- Detailed product information (e.g., product name and version).
- A description of the problem or question to provide details to the support representative.
- If applicable, information about the operating system and the installed Avira version.
- If available, previous support ticket number or correspondence with Avira.
