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If Snapchat is down and the app no longer works, there is either a server problem or your smartphone is on strike. We show you what you can do if Snapchat is down in this practical tip.
What you can do if Snapchat is down
If your Snapchat stops working, you first need to find out whether the problem is with the app or with your smartphone. Downtime is when the app’s servers are not accessible and no new data can be loaded.
- If Snapchat is down, first check whether you have installed the latest version of the app. If not, download it for Android or iOS.
- If the app suddenly stops working or Snapchat keeps crashing, it may also help to delete the temporary files. Under “My profile”, tap on the little gear, open the settings and scroll down to the item “Clear cache”. Confirm the request with “Clear all” and restart the app.
- Next you can check your smartphone for a working internet connection. To do this, restart your phone and, if possible, try both a Wi-Fi connection and the mobile data network.
- If you can access websites and use other apps that require an internet connection, the problem is likely with Snapchat.
These glitch alerts tell you if Snapchat is down
If you can use other apps without any problems, the problem probably lies with Snapchat itself. A high load on the servers can cause Snapchat to be down. In this case, other users will also notice that Snapchat is not working and will pass this on to so-called malfunction detectors. This is how you can find out if Snapchat is having server problems:
- On the website allestoerungen.de you can find out if the Snapchat app is also down for other users. You can also get information about the current network situation on Snapchat at isitdownrightnow.com or downdetector.com.
- In such a case, the only thing that helps is to wait and see. The official Twitter account of the developers will keep you up to date when glitches are fixed. Try using the Snapchat app again at a later date.
