WLAN connected but no Internet: This may be the problem

First help: WLAN connection without Internet

If you can’t receive WLAN despite an apparently existing Internet connection, the following steps may help:

1. In many cases, it already helps if you restart your computer or smartphone, as well as the router. Errors in the cache will be fixed by doing so.
2. To do this, disconnect the router from the power completely. Wait around 10 seconds until you supply power to the device again. Failure to do so may result in damage to the router.
3. If you still can’t connect to the Internet, try connecting to another device. If this works, the problem is not with the Internet.
4. Connect your computer to the router via LAN cable as well. If you can now access the Internet, the problem is only with the WLAN and not with the Internet itself.
5. Deleting the WLAN profiles can also help. Then you can establish a new connection to your WLAN. However, this is only helpful if all other devices in the WLAN are working otherwise.

Router without Internet, but WLAN connected

WLAN connected but no Internet – what to do

• In rare cases, anti-virus programs or additionally installed firewalls can cause problems with the WLAN. Switch off such programs for a short time to exclude them as a source of error.
• If the problem persists, you should take a look at the settings of your router. Check there if problems with the connection are displayed. If you have no internet at all, you should contact your provider directly. Here you can find instructions on how to access the router.
• Check the proxy settings on your computer as well. You should disable the “Use proxy server for LAN” option if you have WLAN problems. Here you can find instructions for Windows 10, as well as for older Windows versions.

Check proxy settings in case of WLAN problems

No Internet despite WLAN: Provider malfunction

If you still couldn’t solve the problem, you should contact your Internet provider directly. The technical support can check from the central office if everything is correct with your connection and router at the moment

• Before contacting your provider, you should first make sure that it is not a general malfunction. If you find several thousand messages on the AlleStörungen.de website, it is probably a widespread problem.
• In this case, unfortunately, the only thing that helps is to wait. The customer service can’t help you with this either. You can save yourself the minutes-long waiting loop.